Choose one of those channels, describe the account problem you need to raise.
How can I contact SpinAway?
Ontario customers can use either email or Live Chat at any time. Choose the channel you prefer and describe the account problem you need to raise.
| Contact channel | Opening hours |
|---|---|
| 24/7 in Ontario | |
| Live Chat | 24/7 in Ontario |
For an error in this independent guide, use the Contact SpinAway Field Guide. That editorial route is separate from SpinAway support and is not an account-problem channel.
Where can I get independent gambling help?
Choose an independent service based on your province and the kind of support you need, rather than using these services for a SpinAway account request.
- Responsible Gambling Council: This independent Canadian non-profit organisation focuses on preventing gambling harm, and its Help for Canadians service lists free helplines for every province and territory.
- ConnexOntario: It provides free support 24/7 across Ontario for gambling problems, addictions and mental health on 1-866-531-2600, by text and by chat. The line answers in several languages.
- Gambling Support BC: People in British Columbia can use its gambling support line (1-888-795-6111), open 24/7, and access free counselling.
- Jeu : aide et référence: People in Quebec can use this service for free, confidential gambling support 24/7 in French and English at 1 800 461-0140.
Choose a service matching your province and the support you need.
Where can I get help with self-exclusion?
Use the programme that matches your location and the gambling coverage you want. Ontario’s BetGuard provides centralised self-exclusion from regulated online gambling sites, while Alberta’s AGLC programme covers a wider choice of venues.
- Ontario: BetGuard provides centralised self-exclusion from regulated online gambling sites in Ontario. Its technical support number is 1-833-776-7171.
- Alberta: The AGLC Self-Exclusion Program lets people exclude themselves from Alberta casinos and racing entertainment centres, regulated Alberta online gambling platforms, or both. Its support number is 1-844-468-8034.
Choose BetGuard for the Ontario online-gambling scope described above, or the AGLC Self-Exclusion Program when you need Alberta casino and racing entertainment centre coverage, Alberta online platform coverage, or both.
Gambling support services
- Jeu : aide et référence (Quebec): 1 800 461-0140
- AGLC Self-Exclusion Program (Alberta): 1-844-468-8034
- Responsible Gambling Council
- BetGuard (Ontario): 1-833-776-7171
- Gambling Support BC (British Columbia): 1-888-795-6111
- ConnexOntario: 1-866-531-2600
